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Frequently Asked Questions
Find quick answers about orders, shipping, payments, returns, and jerseys.
📦 Order Questions
How can I place an order?
You can place an order by selecting your favorite jersey, choosing your size, and completing checkout through our secure payment system.
Can I change or cancel my order?
Please contact us as soon as possible. We can assist with changes before your order has been processed.
How do I check my order status?
Once your order ships, you will receive tracking information by email.
🚚 Shipping Questions
How long does shipping take?
Standard shipping usually takes 7–15 business days after processing.
When will my order be shipped?
Regular products are processed within 1–3 business days. Customized jerseys require 3–7 business days.
Do you provide tracking information?
Yes. Tracking information will be sent by email after your order has shipped.
💳 Payment Questions
What payment methods do you accept?
We accept Shopify supported payment methods including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes. Payments are processed through Shopify's encrypted payment system.
When will I be charged?
Payment is charged after your order is successfully submitted.
🔄 Return & Refund Questions
Do you accept returns?
Yes. Return requests are accepted within 30 days after delivery.
Are customized jerseys refundable?
Customized jerseys with personal names or numbers cannot be returned.
How long do refunds take?
Approved refunds are processed within 3–7 business days.
👕 Jersey Size Questions
How do I choose the correct size?
Please check our size guide before ordering. We recommend comparing measurements with a jersey you already own.
Are jersey sizes standard?
Sizing may vary slightly depending on jersey style and manufacturer.
Can I change my size after ordering?
Size changes can only be requested before your order is processed.
⚽ Product Questions
Are your jerseys authentic?
We provide high-quality jerseys and carefully inspect products before shipment.
Do you offer customized jerseys?
Yes. Customized jersey options may be available on selected products.
How should I care for my jersey?
Follow the care instructions on the product label to maintain quality.
Do products include original packaging?
Products are shipped securely with appropriate packaging.